หน้าแรก / Service Transparency Report
Service Transparency Report
Every BUYCN service promise follows three iron rules: measurable, verifiable, compensable. This page is updated monthly with promise-fulfillment data — including the imperfect months. We believe: only those who dare to show 99% deserve to be believed at 100%.
Service Promise Register (P1–P7)
P1 Transparent Pricing
Full cost breakdown at checkout — zero charges beyond the bill
Being measured
Any overcharge refunded 10x
P2 24/7 AI Support
Response within 2 hours in business hours; next morning otherwise
Being measured
¥5 coupon if we respond late
P3 24h Warehouse Intake
Parcels shelved within 24 hours of arrival (holidays excluded)
Being measured
¥10 coupon if we are late
P4 Loss & Damage Compensation
Lost/damaged parcels compensated at declared value — we never blame the carrier
Being measured
Advance payment if claim exceeds deadline
P5 Free Verification Before Consolidation
Outbound photos + weight re-check; we contact you before shipping discrepancies
Being measured
¥5 per missed photo
P6 Data Security
Minimal data collection, never sold; 72-hour proactive breach disclosure
Being measured
Annual security audit
P7 AI Convenience
多语言支持（15 种常规语言，货币随语言匹配）、比价/运费计算器、订单状态自动推送
Being measured
Availability + language coverage
Methodology & Honesty Statement
- Scope and methodology are annotated in each report; holiday-adjustment rules follow the Help Center.
- Rates below 100% are shown as-is, with causes and fixes — polish once, and trust is gone.
- No unmeasurable adjectives ("fastest/best") appear on this page — every sentence must survive the data.
- Claim details are anonymized; no personally identifiable information.
The first data report publishes after one full month of operations (updated by the 3rd of each month).