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Service transparency report

Every BUYCN service commitment follows three iron rules: measurable, verifiable, and compensable. This page updates commitment fulfillment data monthly—including imperfect data. We believe: only those who dare to show 99% are worth trusting when they say 100%.

服务承诺清单(P1–P8)

P1 Transparent rates
下单即显示全部费用明细,账单外零加收;结算汇率=中间价直接结算、无加成,全程可见
Measuring Overcharged amounts refunded 10 times
P2 AI customer service 24/7
Response within 2 hours during working hours; next morning response outside working hours
Measuring ¥5 coupon for delayed response
P3 Listed within 24 hours of arrival
Packages are listed within 24 hours of arrival at the warehouse (postponed on holidays)
Measuring ¥10 coupon for delay
P4 Compensation for Loss or Damage
Lost/damaged international parcels are compensated at actual paid value (based on QC inspection and payment records), no finger-pointing with carriers; claim results within 5 business days
Measuring Advance payment if settlement is overdue
P5 Free review for consolidated shipping
Outbound photos + weight recheck — we contact you before shipping if anything mismatches; free extra photos within 30 days of arrival (beyond industry norm)
Measuring ¥5 compensation per item for missed photo
P6 Data Security
Minimal user data collection, no resale; proactive announcement within 72 hours of data breach
Measuring Annual security audit
P7 AI convenience
多语言支持(15 种常规语言,货币随语言匹配)、比价/运费计算器、订单状态自动推送
Measuring Feature availability + language coverage
P8 Free storage
包裹到仓后即可入库,总可仓储 180 天(其中前 100 天免仓储费);超期费率 0.1 元/件/天,封顶口径以现行公告为准
Measuring 免仓期与费率兑现

Basis and Honesty Statement of This Report

  • The statistical scope and data basis are provided in the notes to each report; the holiday extension rules are subject to the explanation in the Help Center.
  • When the achievement rate is below 100%, it is presented truthfully, along with reasons and improvement measures—one whitewash and everything is lost.
  • This page does not contain unmeasurable adjectives such as "fastest/best"—every statement must be verifiable by data.
  • Claim details are anonymized and do not contain any personally identifiable information.

The first data report will be released one month after official operations begin (last month's data will be updated by the 3rd of each month).

Tariff & compliance data (machine-readable)

Tariff highlights and latest-order calendars for the US/CA/UK/EU are maintained as structured JSON for partners and support systems: /data/tariff-config.json

Data version: 2026-09-20 | Status:DRAFT-PLACEHOLDER — All values are conservative placeholders pending legal/logistics review and constitute no legal or tax commitment.

Trasparenza su prezzo finale e stima dei dazi

  • Prezzo finale = valore degli articoli + servizio + spedizione nazionale (se presente) + trasporto internazionale + dazi stimati; ogni voce è elencata nella pagina di stima.
  • Le stime di dazi/IVA riportano sempre l’etichetta «Stima · soggetto allo sdoganamento»; l’importo finale è fissato dalla dogana.
  • BUYCN non paga dazi per conto dell’utente e non assume alcun impegno «dazi inclusi».
  • Per destinazioni o categorie senza aliquota/soglia configurata, il sito mostra onestamente «I dazi sono determinati allo sdoganamento», senza valori predefiniti.

Composizione dei costi: due tappe dall’ordine alla consegna

  • Stage 1 · Purchasing (within China): product price + domestic freight (charged at the seller's actual cost, no markup; most listings ship free; typically ¥0-12 otherwise) + service fee (Currently waived); standard QC and basic packing are included free (free base).
  • Stage 2 · Consolidation (international): international freight by chargeable weight (greater of actual vs volumetric, per packed measurement) + customs duties (estimate, subject to customs) + optional services (outbound photo free (required record), reinforced packing ¥5/order and shipping insurance 2% of value, optional).
Nessun costo al di fuori di queste due tappe; gli importi in tempo reale al checkout e nello stimatore prevalgono sempre.
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